Refund policy
You have 30 days from the day your order arrives to request a return, and we need the item back within 14 days of approving it.
Orders placed between November 15 and December 20 can be returned through January 20, so a gift bought early still has a full window after it is opened.
Start every return by contacting us. Email made@kestleather.com or call (332) 273-7377 with your order number and what you want to send back. We will confirm whether the item is eligible and give you the return address and instructions. Items sent back without contacting us first cannot be accepted, and we cannot refund a package that arrives unannounced.
What we can take back
The item has to come back unworn, unaltered, and in its original packaging, in the same condition it reached you. You will also need your receipt or proof of purchase.
For belts, unaltered means the strap has not been cut or shortened and no additional holes have been punched. Once a belt has been sized to you, we cannot resell it.
Custom items cannot be returned
Anything made to your specifications is final sale. That includes custom shirting, any garment cut to your measurements, monogrammed or personalized items, and any special order placed on your behalf.
This is not a policy we are able to bend. A shirt cut to one person's measurements cannot be sold to anyone else. We would rather say so plainly here than argue about it later.
If a custom item arrives damaged, defective, or made to the wrong specification, that is a different matter entirely. Email us and we will fix it.
Sale and marked down items come back for store credit
Items that are on sale or have been marked down can be returned for store credit rather than a refund. That means anything showing a crossed out original price, anything bought with a discount code, and anything in a promotion or clearance.
The same 30 day window and the same condition rules apply, and return shipping is still on you. Store credit is issued once we have received and inspected the item, it does not expire, and it can be used on anything we sell. Gift cards cannot be returned.
If a sale item arrives damaged, defective, or is not what you ordered, you get a full refund rather than credit. Email us.
Return shipping
Return shipping is paid by you. We do not provide prepaid return labels for change-of-mind returns, and the cost of returning an item is not refunded.
We recommend a trackable service, and insurance on anything valuable. Until a return reaches us it is your responsibility, and we cannot refund a package that never arrives.
Send returns only to the address we give you when we approve the return. Some orders ship from the maker rather than from us, so the address on the box your order arrived in may not be the right one. Packages sent anywhere else may not reach us.
Two exceptions. If an item is defective, damaged in transit, or not what you ordered, none of the shipping is on you. We cover it both ways and send a label. And on a size exchange, we cover the cost of sending the replacement out to you.
Damaged or wrong item
Open your order and look it over when it arrives. If something is damaged or we sent the wrong thing, tell us within 7 days of delivery. Email made@kestleather.com with a photograph or call (332) 273-7377. The 7 days matter because shipping carriers put a deadline on damage claims.
We pay the shipping both ways on these and send you a label.
Exchanges
We exchange the same item in a different size. If you want a different product, a different color, or a different style, request a refund and place a new order instead. That is faster than it sounds and it means you are not waiting on us to price out a swap.
On a size exchange, getting the original back to us is on you. We ship the replacement out free.
If the exchange is down to our mistake, none of it is on you. Wrong item, damaged, or defective, we cover the shipping both ways and send you a label.
Email or call to set one up. Tell us what you have and what size you need, and we will confirm the size is in stock before you ship anything back.
If you need it quickly, order the size you want now and send the original back for a refund. Sizes sell out, and waiting for a package to reach us before we ship adds a week or more. Shipping on that new order works the usual way.
Not sure of your size? Email or call before you order. It is easier than an exchange for both of us.
Refunds
Allow about 7 days from the day your return reaches us for it to be inspected and processed. We will let you know the outcome either way.
Approved refunds go back to your original payment method within 10 business days of approval. Your bank or card issuer may take a few days beyond that to post it. Shipping charges from the original order are not refunded.
If more than 15 business days have passed since we approved your refund and you still have not seen it, email made@kestleather.com and we will chase it.
Questions
Anything at all about a return, email made@kestleather.com or call (332) 273-7377. If you are unsure about a size before you order, that is worth a call too.
