Shipping policy
Free shipping over $100
US orders over $100 ship free. Below that, shipping is calculated at checkout based on where it is going and what is in the box. You will see the cost before you pay.
We ship with UPS and USPS.
When it ships
Orders are packed and handed to the carrier within 1 to 2 business days. Your tracking number is emailed the moment it goes out.
Orders placed on a weekend or a holiday start on the next business day.
How long it takes
Most US orders arrive within 2 to 5 business days once they leave us, depending on how far they are going.
Transit estimates are business days, not calendar days.
Expedited shipping
UPS and USPS no longer guarantee delivery times on expedited services. If a shipment is delayed by the carrier, the expedited shipping charge cannot be refunded. Paying for faster shipping buys a faster service level, not a promised date.
International orders
We ship outside the United States. Rates and available services are calculated at checkout.
Duties, taxes and customs charges are set by your country and are not included in what you pay us. Your carrier will usually bill them on delivery. We cannot estimate them and we cannot refund them.
International transit times vary by destination and by customs, and neither is something we can predict.
Exotic skins ship within the US only
Anything in a genuine exotic skin ships to US addresses only. That covers alligator, caiman, crocodile, ostrich, lizard, pirarucu and elephant.
These species are protected under CITES, an international treaty, and moving them across a border takes export permits and often an import permit at the other end. Sent without the right paperwork they can be held or seized at customs, and nobody wins that. Rather than risk your belt sitting in a customs office, we keep them domestic.
Embossed calfskin is not affected. Those are calf leather stamped with an exotic pattern, and they ship anywhere we ship.
Once it is with the carrier
Delivery estimates are estimates. We cannot control weather, carrier delays or customs, and we cannot guarantee a delivery date.
If a tracking number has not moved in several days, or a parcel is marked delivered and you do not have it, get in touch and we will chase it with you.
Wrong address
Check your address before you order. If a parcel comes back to us as undeliverable we will contact you and reship it, and reshipping is charged at cost.
Questions
Email made@kestleather.com or call (332) 273-7377.
